Jordan, A colleague who feels criticised and overloaded. The same colleague says their workload made the handovers impossible and points out that you have also been late before. The client-preparation problem still needs solving.

We need to talk.Level 02 / The defensive response

You have no idea how busy I've been. And you've missed things too.

Acknowledge relevant context without losing the original issue or arguing about who is worse.

01:15Response target · 1 minute 15

The same colleague says their workload made the handovers impossible and points out that you have also been late before. The client-preparation problem still needs solving.

Listener: Jordan, A colleague who feels criticised and overloaded
Session: up to 5 minutes · 5 credits
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Assessed on Acknowledgement · Issue focus · Shared next step

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