Conflict
We need to talk.
Say the difficult thing clearly. Listen properly, hold a boundary, and agree what happens next.
Clear, constructive disagreement
Five levels
Begin with Level 01. Pass a level (75 or more) to unlock the next.
Course markConflict — completePass all five conflict levels.
- Level 01NextThe missed handoverDescribe the behaviour and impact without turning them into a judgment of the person.Enter the room
- Level 02Unlocks after Level 01The defensive responseAcknowledge relevant context without losing the original issue or arguing about who is worse.Read the brief
- Level 03Unlocks after Level 01The public disagreementChallenge the dismissal respectfully and bring the discussion back to evidence.Read the brief
- Level 04Unlocks after Level 01The workload boundaryState the capacity limit and make the prioritisation decision explicit.Read the brief
- Level 05Unlocks after Level 01The heated conversationLower the temperature, hold a respectful boundary, and create a workable next conversation.Read the brief