You said you wanted to talk about the handovers. What's the problem?
Describe the behaviour and impact without turning them into a judgment of the person.
01:00Response target · 1 minute
A colleague missed two agreed handovers this week, leaving you to reconstruct the status before client calls. You have arranged a private conversation.
- Listener
- Jordan, A colleague who missed two agreed handovers
- Session
- up to 3 minutes · 3 credits
- Your balance
- …
Assessed on Observable facts · Clear impact · Invitation to respond
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