I need it to work in pouring rain. Can you guarantee that?
Recognise a product mismatch and protect trust without abandoning the conversation carelessly.
01:00Response target · 1 minute
A customer needs a pen for marking outdoor survey sheets in heavy rain. Your only verified product facts are black ink, refillable construction and a $20 price. You have no wet-weather performance evidence.
- Listener
- Nadia, A field surveyor with a non-negotiable requirement
- Session
- up to 6 minutes · 6 credits
- Your balance
- …
Assessed on Honest limitation · Qualification judgment · Responsible next step
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