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Negotiation

That's too expensive.

Understand the objection, protect the value of your work, and negotiate a workable agreement.

Calm, constructive objection handling

Negotiation: That's too expensive.

Five levels

Begin with Level 01. Pass a level (75 or more) to unlock the next.

Course markNegotiation — completePass all five negotiation levels.
  1. Level 01NextThe first objectionFind out what 'expensive' means before defending or discounting the offer.Chris, A client reacting to the first proposal · 00:45 response · up to 3 minutes · 3 creditsEnter the room
  2. Level 02Unlocks after Level 01The cheaper quoteCompare the actual offers without attacking a competitor or inventing advantages.Aisha, A business owner comparing two suppliers · 01:00 response · up to 4 minutes · 4 creditsRead the brief
  3. Level 03Unlocks after Level 01The fixed budgetTrade scope deliberately instead of reducing the price for unchanged work.Ben, A founder with a confirmed budget ceiling · 01:15 response · up to 5 minutes · 5 creditsRead the brief
  4. Level 04Unlocks after Level 01The extra requestHold the agreed scope while offering a constructive way to consider the addition.Aisha, An existing client requesting an unpriced addition · 01:00 response · up to 6 minutes · 6 creditsRead the brief
  5. Level 05Unlocks after Level 01The last-minute discountRespond to pressure with a considered trade or a respectful refusal.Victor, A procurement lead making a final concession request · 01:15 response · up to 8 minutes · 8 creditsRead the brief